Booking Conditions
Reservations made are subject to availability and confirmation of payment.
To confirm the reservation, the guest must make the respective payment, in accordance with the provisions for each accommodation.
The values of the reservation, cleaning fee or others, are those announced at each moment at the page of each accommodation.
All prices include VAT at the legal rate in force.
Payment options
Payment for reservations can be made by American Express, Visa or MasterCard credit card.
Guests are also subject to the special rules available in each accommodation.
Pre-check-in
Upon completion of the reservation, the reservation holder will receive an email and/or a SMS from HOMEAPART with reservation’s confirmation and with important explanations about the accommodation and information about additional services.
Guests will be asked to complete an Accommodation Bulletin which is of the utmost importance for the preparation of the stay.
The Accommodation Bulletin will request namely the time of arrival, the total number of people staying – so that we can provide the right amount of bed linen and bath towels – as well as mandatory information regarding foreign and border services.
Guests must indicate the exact number of people in the Accommodation Bulletin. The number of guests specified in the reservation cannot exceed the number of guests present at the accommodation. If the number of guests exceeds the limit, HOMEAPART reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid.
HOMEPART cannot assume any responsibility for the incorrect or non-filling of the Accommodation Bulletin.
Any attempt to alter and/or violate the original information will invalidate the Accommodation Bulletin and will be subject to cancellation of the reservation.
Cancellation policy
After confirming the reservation, the following fees will apply in case of cancellation:
The guest will pay 50% of the total amount of the reservation, in case of cancellation up to 14 days before check-in.
If an overbooking situation occurs (that is, simultaneous reservations in the same accommodation) in the accommodation reserved by the guest, the guest expressly acknowledges and accepts that HOMEAPART reallocates the reservation in a accommodation of the same category (in any case, ensuring that the quality of the Accommodation provided is not inferior to the accommodation booked by the Customer), without additional costs for the Guest, and without, for that reason, being entitled to any compensation from HOMEAPART.
Stay conditions
The reservation holder must be at least 18 years old and must stay in the accommodation booked for the entire stay. Guests under 18 can only be accommodated if accompanied by an adult who is the holder of the reservation.
The reservation holder must provide a valid address, a telephone contact and an email address.
No pets (of any race, size, or age) are allowed in HOMEAPART accommodation. HOMEAPART reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid if an animal is found inside.
Smoking is not permitted inside the accommodation.
Under the terms of article 45 no. 1 (a) of the Convention for the Application of the Schengen Agreement, the accommodation of foreign citizens must be communicated to the foreign and border services, thereby understanding all those who are not Portuguese nationals.
For the purposes of the preceding paragraph, all guests with foreign nationality must provide all information regarding their identification, up to the maximum period of the check-in date, through the Accommodation Bulletin.
Guests must notify HOMEAPART of any damage to the accommodation, contents, equipment, or accessories that occurs during their stay, even if the guest considers the damage to be regular wear and tear and not their fault. If the guest does not notify HOMEAPART of such damages, can be held responsible for them.
Check-in and Check-out
Upon check-in, identification documents of the person responsible for the reservation, as well as all foreign guests, will be requested for the purpose of confirming the information provided.
Unless otherwise agreed, the accommodation will be occupied on the check-in date between 15:00 and 24:00.
Check-out is until 11:00 am and all guests must leave the accommodation by the scheduled time. Guests are kindly requested to inform the desired check-out time so that a HOMEAPART team member can be present.
If a HOMEAPART member is not able to show up at checkout time, the guest can leave the keys at the main table inside the accommodation and close the door. The guest should NOT leave the keys in the door lock.
If the guest refuses to leave, HelloVacations reserves the right to enter the accommodation, remove their belongings, change the locks, and also take other measures that may be necessary. (The guest will be responsible for the costs of any such action).)
Any changes to the dates and times of departure and entry must be confirmed by HOMEAPART.
At check-in HelloVacations provides only ONE set of keys, and guests should be careful not to lose or leave it inside the apartment. Guests must return all keys upon check-out.
HelloVacations is not responsible for any item left inside the apartment after the guest’s departure. Any belongings found in the apartment can be returned on request. The guest is fully responsible for all expenses related to the process of returning their belongings.
Cleaning, sheets and towels
Accommodation will be cleaned before guests arrive. HOMEAPART basic service includes a set of towels, bed linen and some toiletries for each booking.
Additional cleaning services and products, including linen and towel change, are available for an additional fee.
Guests must keep the accommodation as organized and clean as possible, delivering it at check-out in the best cleaning conditions so that HOMEAPART can receive the next guest.
Guests should not leave the trash inside the accommodation, next to the door of the same or outside the door of the building (when applicable) and should use the trash cans on the street intended for this purpose.
Equipment, furniture and accommodation items
If a device does not work, or if guests are unsure how to use any equipment in the accommodation, the guest should contact the host in charge of HOMEAPART.
Changes to the accommodation or its contents are not permitted.
All items found in the accommodation belong to the owner and should not be moved or removed from the property during the stay.
Maintenance and special requests
Any and all problems within the accommodation (e.g., electrical problems, equipment malfunction, water leaks) should be immediately reported to HOMEAPART by email or telephone. Depending on the problem, the resolution can take up to 72 hours or more if it depends on third-party services.
While respecting guest privacy, HOMEAPART reserves the right to access accommodation at any time, if necessary, for inspections, reparations, and emergencies.
Extra beds and baby cots can be requested in advance but are limited to availability at the moment.
Noise, Illegal Activity, Security
According to the law, the night rest period is between 10 pm and 8 am, so guests must remain silent.
Guests should not disturb the neighbors, namely when opening or closing the door of the accommodation or the door of the building where it is integrated (when applicable).
Reservations for illegal or immoral activities are not accepted.
The guest whose name is in the booking confirmation email will be responsible for the behavior of the entire group and agree so agrees to avoid all illegal activity.
Guests are not authorized to invade the owner’s privacy or publish something that may allow third parties to identify the property’s address or the identity of the owner (even if such information is already in the public domain).
Guests are solely responsible for their own safety during their stay with HOMEAPART. Guests should listen to any instruction or explanation provided by HOMEAPART upon check-in.
If a guest becomes aware of something during their stay that they believe is a health and safety risk, they should immediately inform HOMEAPART. When leaving the accommodation, guests must make sure that they leave the gas appliances turned off, the windows closed, the air conditioning, the central heating, and the lights off.
Responsibility
HOMEAPART service is legally limited to their accommodation and relationship with guests during the stay. HOMEAPART will not be liable for any occurrences outside the boundaries of the accommodation, such as cleaning and maintenance of the building, exterior noise, construction, neighbors, or any other matter not directly related to the accommodation itself.
Photos and descriptions of the accommodations are produced by HelloVacations. Minor changes in accommodation can occur in relation to the photos on the site, without compromising their general condition or amenities.
HOMEAPART will not compensate guests, refund fees, or transfer guests to other accommodation based on their appearance or surroundings. It is the responsibility of the guests to ensure, before booking, that the area or neighborhood they choose to stay in is to their liking.
HOMEAPART is not responsible for any damages caused, directly or indirectly, that may occur during guests stay in the accommodation, such as personal injury, robbery, theft or criminal behavior, losses due to fire or misconduct, etc. The same applies in relation to any deficiencies in the supply of gas, electricity, water, telephone, or internet.
All robberies, thefts or any criminal behavior must be reported by guests immediately to HelloVacations, as well as to the competent police or judicial authorities.
